Refund policy

Right of Withdrawal

1. Right to Withdraw from the Contract
You have the right to withdraw from the contract within 14 days without providing any reason.
The withdrawal period is 14 days from the day on which you or a third party indicated by you (other than the carrier) received the ordered products.

If the return is initiated by the consumer, the consumer is responsible for the return shipping costs. The exact fee depends on the courier service you choose.

2. Submitting a Withdrawal Declaration

To exercise the right of withdrawal, you must inform us of your decision by making a clear statement.
You can do so by contacting us via email at: care@wawa-collective.pl.

You may use the following template for your withdrawal statement, although it is not mandatory:

Sample Withdrawal Statement:
Email: care@wawa-collective.pl

I hereby inform you of my withdrawal from the contract for the sale of the following products:

[Product name, order number]
Date of order: [order date]
Date of delivery: [delivery date]

Customer name: [your name]
Customer address: [your address]
Customer signature (only if in paper form)
Date: [date]

3. Effects of Withdrawal

3.1. If you withdraw from the contract, we will refund all payments received from you, excluding return shipping costs, without delay and in any case no later than 60 days from the date we receive your withdrawal declaration.

3.2. The refund will be made using the same payment method you used for the original transaction, unless we agree otherwise.

4. Return of Products

4.1. Products must be returned only after contacting us via email at care@wawa-collective.pl, where we will provide the specific return address (e.g. to an international supplier).

4.2. The customer bears the cost of returning the products, including international shipping fees.

4.3. Products must be returned in unused condition, in the original packaging, and with all accessories included.

4.4. For clarity: the following situations are not eligible for prepaid return labels or full refunds:

  • Minor differences in fabric texture, thickness, shade, or stitching placement

  • Slight size deviations due to fabric type or production tolerance

  • Products that “feel” different than expected based on photos

  • Items that match the order description but simply do not meet individual expectations

International returns also involve significant effort and environmental impact – we kindly ask for your understanding of our fair return policy.

We always strive to describe our products accurately and show them in realistic photos. However, some minor differences are natural – especially with clothing and accessories sourced from international suppliers. Therefore, we encourage you to carefully check product dimensions before purchasing and contact us if you have any doubts.

5. Product Discrepancies (Non-Conformity with the Order)

We care about ensuring that the product you receive matches what we show on the website.
In rare cases – such as receiving a completely different item, a defective product, or a clear mistake – we of course take responsibility and will provide support.

However, please understand that:

  • Minor visual or material differences may result from lighting, monitor settings, or batch differences

  • A product may not look or feel exactly as imagined based on online photos

Therefore, before accepting a return or exchange, we may ask for a photo or short video to better assess the situation and consult with our supplier.
This helps ensure a fair process for everyone and helps us prevent similar issues in the future.